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Frédéric Defgnée

Frédéric Defgnée - Traffic Controller, Brussels

As Traffic Controller for the Supply Chain department I make sure that external and internal transport remains efficient. We use road, water and air transport, worldwide. It's often very complex because different geographical areas demand different approaches, in terms of transport documents, certificates, labels and so on. Also, our product is very delicate, and customers sometimes have special requirements that we try to meet. For example, in the Middle East we have to take the hot climate into consideration. The main requirement for my job is a cool head whilst tackling challenges! In my previous job at an airport I learned to deal with the many questions and difficulties in a calm, controlled way. As Traffic Controller you have to be flexible, but also proactive and decisive. Having innovative ideas helps us to find ways to upgrade our service delivery.

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